Create Happy Customers with C-Zentrix's Omni
Integrate all communication channels - Voice, Digital and CRM
Integrate all communication channels - Voice, Digital and CRM
An all-in-one platform that integrates various channels of communication such as Voice, Chat, WhatsApp, Email, SMS, Social Media, Bots and more, into a single interface along with an integrated CRM!
Yes, you can now manage all your customer interactions from one place, making it easier to streamline your processes and improve your efficiency.
But that's not all, Here's More!
The most popular call center platform with autodialers, ACDs, IVR, voice logger, analytics and reports. The call center solution is available in cloud, premise and even hybrid.
A powerful messaging tool that facilitates real-time conversations between brands and their customers using webchat, Mobile Apps, WhatsApp, Telegram and Social Apps
A comprehensive ticketing system that enables brands to efficiently manage customer queries and support requests. Integrated with email, automatic tickets can be created. Enhance case management with SLA, escalation rules, custom workflows and timely notifications using SMS, Email or WhatsApp.
An interactive voice response system that enables brands to automate their customer interactions. The IVR can be made self service, personalised and integrated with 3rd party CRM to fetch and capture data from the caller. Create high IVR containment with state of the art IVR design.
An AI-powered chatbot that delivers personalized conversations and resolves complex customer queries and support requests with ease. Voicebots that can interact with leads to initiate sales or engage with customers to collect feedback or even payments. Advanced speech engine, NLP and Conversational AI - get the bot that your customers love.
