CZ Voice Logger
CZ Voice Logger is integrated with Quality tool for the quality team/supervisor to analyse and do grading and reporting of the call and agent quality. 100% Call recording is available for all inbound and outbound calls. All these are natively integrated with CZ Contact Centre Solution.
CZ Voice Logger can be clubbed with the CZ Screen logger for a complete recording solution of voice and screen in a call centre scenario or in places where there is a need for greater control like banking, insurance and financial institutions.
The C-Zentrix Voice Logger comes with automated backup and delete facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period.
Call recording can get severely impacted because of risk of packet loss. For organizations that are required by law to record 100% of the calls they handle, this can result in substantial fines and other penalties for non-compliance. CZ Voice logger is natively integrated with C-Zentrix platform and resolves the problem that is associated with third party recording system.
CZ Voice Logger is integrated with Quality tool for the quality team/supervisor to analyse and do grading and reporting of the call and agent quality. 100% Call recording is available for all inbound and outbound calls. All these are natively integrated with CZ Contact Centre Solution.
CZ Voice Logger can be clubbed with the CZ Screen logger for a complete recording solution of voice and screen in a call centre scenario or in places where there is a need for greater control like banking, insurance and financial institutions.
The C-Zentrix Voice Logger comes with automated backup and delete facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period.
Call recording can get severely impacted because of risk of packet loss. For organizations that are required by law to record 100% of the calls they handle, this can result in substantial fines and other penalties for non-compliance. CZ Voice logger is natively integrated with C-Zentrix platform and resolves the problem that is associated with third party recording system.
CZ Voice Logger is integrated with Quality tool for the quality team/supervisor to analyse and do grading and reporting of the call and agent quality. 100% Call recording is available for all inbound and outbound calls. All these are natively integrated with CZ Contact Centre Solution.
CZ Voice Logger can be clubbed with the CZ Screen logger for a complete recording solution of voice and screen in a call centre scenario or in places where there is a need for greater control like banking, insurance and financial institutions.
The C-Zentrix Voice Logger comes with automated backup and delete facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period.
Call recording can get severely impacted because of risk of packet loss. For organizations that are required by law to record 100% of the calls they handle, this can result in substantial fines and other penalties for non-compliance. CZ Voice logger is natively integrated with C-Zentrix platform and resolves the problem that is associated with third party recording system.
Automatic backup and delete facilities for the sound files over network storage devices.
The CZ Voice Logger supports multiple file formats like wav, mp3 etc. The administrator can also easily download/archive recorded files in zip format over the web.
The administrator gets multiple options to filter or search calls on the basis of caller id, date and time, switch level and customized dispositions, DID, campaign, agent , IVR node , unique id etc.
CZ Voice logger integrated within CZ Contact Centre Solution lowers the TCO for Voice logger. The requirement to purchase and maintain a third party recording connector to the platform is also eliminated, which also lowers the TCO and avoids future upgrade challenges.