Average Handle Time
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Also known as AHT. The average amount of time an agent takes to respond to incoming interactions.
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Communicating with the customers on a regular basis is of immense help.
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One of the coolest product for solving customer support tickets
An automated interface that greets callers at the beginning of phone calls.
A series of technical standards that enable digital voice, video, and data transmission services over telephone networks
See related: Customer Journey Map
A high-level measurement of contact center performance captured in reports and reviewed on a regular basis.
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