Communicating with the customers on a regular basis is of immense help. Now, when the volume of customers increases, it becomes almost impossible to manually call each of the customers. Doing so not only deteriorates the quality of call but also puts a lot of stress on the customer support team. In an addition to this, a lot of time is involved in doing the same.
This is where the automated voice calls can play a vital role. Robo call in these situations is a smart alternative to email or SMS. With robo call, businesses can reach out to multiple customers at once. These calls as can be understood from the name are automated calls that do not involve manual labour. In an addition to this the use of automated voice broadcast system allow the businesses to call multiple numbers at the same time that necessarily saves a lot of time as well as effort. In the recent times, it has been observed that a large number of businesses have started using these automated calls for an effective communication with their cust
What is Automated Voice Calls
Automated voice calls are telephone calls that simply relays a message that is pre-recorded to any number of customers simultaneously. These are built in with cloud capabilities, which is the ultimate reason for their preference. The traditional system of business phones is slowly losing their importance when it comes to mass campaigns that is clear from the rising popularity of the automated voice calls. The conventional systems that is EPBX or PBX relied significantly on hardware as well as instrumentation outlay but the CZ automated voice broadcast system does not need any kinds of capital expenditure. Most importantly, there is no need of hardware or upfront investment of capital by the businesses because of the fact that they are based on cloud. The total infrastructure is taken care of by the service provider like C-Zentrix who makes sure to offer a seamless service along with a support for integration of API with the help of which the businesses get the freedom of customising service as per their needs.