Omnichannel CX
Multi channels like Voice, Chat, Email, Bot, SMS and social are seamlessly integrated over CZ Omni and provide multi touchpoints to the customers. It provides a single interface to agents for customer service.
TROUBLE TICKETING APPLICATION
CZ Helpdesk is used for managing customer complaints and queries over call, email, SMS, social and chat. Each complaint or query is assigned a unique ticket number which is tracked till its closure. CZ Helpdesk can escalate tickets as per defined rules set by administrator.
Standard web based APIs
We integrate with third party CRMs, order booking engine, payment gateways (PCI DSS Certified IVR) and web portal (Like standard API for Magento E-Commerce platform integration) for seamless communication.
ROBO CALL
Our customers deploy CZ Callblast application for automated confirmation using TTS for Cash on Delivery(COD). For any delay in shipment or other issues, automated calls provide a great help to the customers.
MAGIC CALL
To ensure the privacy of the customer data, CZ Magic call provides virtual number to delivery personnel for delivery confirmation of the shipment with the customer.
C-SAT survey over IVR
CZ IVR comes with a standard C-SAT module over IVR which can be customized for a C-SAT survey using DTMF input or voice input from the customers. Customer feedback can be viewed as a standard report in the survey module.
Missed call
CZ Missed call provides innovative way to E-Commerce companies to entice their customers in contacting their customer care without incurring any charges. The moment a missed call is received the CZ dialer dials out and connects the customer to the customer care representative.
Self service and Bot
CZ Bot provides a 24/7 virtual assistant to customers and reduces the wait time. CZ Guide provides the knowledge base and increases self service by many folds.