C-Zentrix

Company Profile

C-Zentrix is the flagship brand of Towards Vision Technologies Private Limited (TVT). TVT is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience.

String of innovations

C-Zentrix was developed with a vision of creating next-generation, simplified call center technology solution by offering customer engagement center to enable better communication and provide a 360° experience to the end customer. C-Zentrix's single box solution is unique one box customer engagement solution in the world supporting over 150 concurrent agents. C-Zentrix wishes to help organizations across industries to setup and manage their personalized customer engagement center hassle free at low cost, bringing in high efficiency.

Our products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, CRM, Conference Bridge, Robo call, Missed Call etc.

C-Zentrix has evolved further with Voice Commerce solutions and mobile based applications. Our Ticketing CRM and lead management solution (LMS) enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business. C-Zentrix omnichannel is transforming Customer Experience to new heights.

C-Zentrix has presence across 5 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies.

Leadership-team

Towards Vision Technologies (TVT) since its inception has been aided by a mix of brains who are visionary, dynamic, innovative and focused in their approach. TVT team has ensured a stable and steady creation of C-Zentrix product line with enhancements and new additions continuously. TVT teams' relentless pursuit for innovative products based on the real business needs of the customer with world class designs and implementation is the hallmark of the organization.

Meet TVT's global leadership team

Saket Setu, CEO

Leads and manages the customer interest and helps C-Zentrix steer through uncharted territories and geographies has been his prime focus . He also contributes to the future product development by understanding the business needs in the market and helping the technology team conceptualize an innovative product around the customer's need. He has been handling marketing and sales function for the company for the last 6 years. He has an overall experience of 12 years in the software product industry. He did his BE in Electronics from Nagpur University and MBA in International Business from IIFT (Indian Institute of Foreign Trade).

Bhishm Sharma, CTO

Bhishm relentlessly pursues deliverables compliant to the client requirements and customers rely on his skills of technical management. Customers applaud his ability to understand their exact needs and convert them into their desired business application. He has been handling varied assignments in the last 12 years and has spent most of his time in Software Development and Quality Assurance. He is in charge of all the CRM application development, customization and customer success team at C-Zentrix. He has done his Masters from BITS-Pilani.

Abhijit Chatterjee, CIO

With over 18 years of experience in Telecom, Networking, Linux kernels and the like behind him, Abhijit has been the guiding beacon to C-Zentrix's product development and always has a new idea up his sleeves. His persistent dedication towards product development has been the key to the success of C-Zentrix as a producer of world-class products. Many more are lined up to come in the coming months and years. He did his Masters in mathematics from IIT Kanpur and M.E (computer sciences) from BITS-Pilani.

Arijit Chatterji, CBO

With over two decades of experience in R&D, Marketing, Business Development and Senior Management in large MNCs. He has worked in the past with Schneider Electric, Infosys and Tata Steel as well as successfully ran his own Edtech startup. His ability to understand the customer needs and converting them to business outcomes has been the cornerstone of his business success. He is steering the global marketing, new product visioning and overseas sales in C-Zentrix.

He did his MBA (PGPMAX) from Indian School of Business and BE in Electrical Engineering from BIT Sindri. He is passionate about technology and an evangelist of customer experience.