CZ Guide
With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.
Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.
Your agents and support team have a slew of product and service related knowledge. CZ Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.
Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.
Your agents and support team have a slew of product and service related knowledge. CZ Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.
Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.
Your agents are now fully equipped to handle any query. They can quickly refer to CZ Guide whenever they are in a sticky situation.
CZ Guide can easily be integrated with CZ Bot and other third party bots as well, so while a customer waits to be connected with the agent, the bot can float them articles related to the customer’s query.
CZ Guide brings together insights from all your agents and support team, hence it can be used as an important training tool for the new agents or support staff that joins.
The administrator can structure the content into categories, subcategories, and put a filter on who can accesses which content.
Customers can easily search and find answers to the simple problems they face while using your product or service. With new issues, the knowledge base can be updated and it becomes more comprehensive.
When customers create a ticket, CZ Guide can automatically display potential solutions right next to the ticket form. This can save a lot of time for the customer.