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Products
PRODUCTS
- AI Product
- Voice
- Non Voice
- CRM Application
- Self Service
- Workforce Management
AI PRODUCT

AI in Contact Center

Transform CX with conversational AI and automation

VOICE

CZ ACD

Intelligent call routing system

CZ Dialer

Automated outbound calling platform

CZ Missed Call

Missed call engagement solution

CZ Magic Call

AI-powered smart calling experience

CZ CallBlast

Bulk voice campaign automation

NON VOICE

CZ Chat

Real-time website chat customer support

CZ Video Chat

Face-to-face video support experience

CZ Callback

Automated callback scheduling system

CRM APPLICATION

CZ Helpdesk

Resolve queries with ticket management

CZ LMS

Manage and convert business prospects

CZ Bar

CTI integration for desktop

SELF SERVICE

CZ IVR

Interactive multi-level voice response

CZ Bot

AI-powered conversational assistant

CZ Guide

Self-service knowledge management

WORKFORCE MANAGEMENT

CZ Screen Logger

Record agent desktop screen activities

CZ Voice Logger

Call recording and monitoring solution

CZ Conference

Multi-party conference calling

CZ Mobile

Mobile-first contact center solution
Solutions
SOLUTIONS
- Omnichannel and AI
- Solutions By Business
- Solutions By Industry
OMNICHANNEL AND AI

Omnichannel Overview

Unified customer journeys across all touchpoints

Omnichannel Features

Explore channels, routing, and agent desktop tools

SOLUTIONS BY BUSINESS

Contact Centre Solution

Inbound, outbound, and blended call center software

Marketing Solution

Automate campaigns and drive outbound engagement

Remote Team Solution

Secure work-from-home contact center infrastructure

WhatsApp For Business

Engage customers via official WhatsApp Business API

SOLUTIONS BY INDUSTRY

BPO

High-volume, multi-tenant outsourcing solutions

Banking & Insurance

Secure, compliant, and personalized financial CX

E-Commerce

Increase sales and support online shoppers in real time

Manufacturing

Streamline supply chain communication and dealer support

Education

Student enrollment, inquiry handling, and parent support

Healthcare

Patient scheduling, notifications, and telehealth routing

Tourism & Hospitality

Booking assistance, flight alerts, and guest support
Partners
PARTNERS
- Partners
- CRM integrations
PARTNERS

Partners Overview

Collaborate and grow with the C-Zentrix ecosystem

CRM INTEGRATIONS

Salesforce

Integrate customer workflows with Salesforce CRM

Zoho Phonebridge

Sync customer data and channels with Zoho CRM
Resources

RESOURCES

Blog

Explore the latest insights and trends in CX

Case Studies

Real stories of customer success

Videos

Product tours, demos, and guides

Webinar

Live sessions with industry experts

Ebooks

In-depth guides and whitepapers

Press Release

Official company updates and news

Glossary

Telecom and AI terminology explained

Developer Center

API references and developer tools
Try For Free

Events

No available Events

Quick Links

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