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Case Study of ICICI Lombard GIC Ltd

C-Zentrix helped ICICI

  • Use Case

    End to end lead management process

  • Industry

    Insurance

  • Region

    APAC, India

C-Zentrix Helped ICICI Lombard's Agent Productivity Multi-Fold By Minimizing Data Leakage

Challenges

  • Struggling to sync prospect data
  • Needed an instant call back functionality

  • Extreme data leaks
  • Hassles in updating prospect’s database

Solutions


  • CRM Integration

  • CZ Enterprise suite

  • CX Contact Center Solution

Executive Summary

ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India with a Gross Written Premium (GWP) of Rs 126 billion for the year ended March 31, 2018. The company issued over 23.5 million policies and settled over 1.54 million claims as of March 31, 2018.

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