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Case Study of Snapdeal

CZ Enterprise Suite helped Snapdeal

  • Use Case

    Integrations to Multiple Communication Channels

  • Industry

    Ecommerce

  • Region

    APAC, India

Learn How CZ Enterprise Suite Helped Snapdeal To Scale Very Quickly From 10 To 200 Agent Seats

Challenges

  • Struggling with average call handling time
  • Needed a solution to scale easily
  • Need a robust multi-channel communication
  • Third-party integration with CRM

Solutions

  • Skilled Based Routing
  • Automated IVR solution with text to Speech Engine
  • CZ Enterprise Suite

Executive Summary

Snapdeal.com which was initially launched as a deals company got converted into a full-fledged online market place and retail website, headquartered in New Delhi, India. The Company was started by Kunal Bahl, a Wharton graduate and Rohit Bansal, an alumnus of IIT Delhi in February 2010. It has grown rapidly as the leading online market place for goods including electronics, fashion, apparels, lifestyle products, etc.

In February 2010, Kunal Bahl along with Rohit Bansal, started Snapdeal.com - India’s largest online shopping marketplace, with the widest assortment of 35 million plus products across 800 plus diverse categories from over 125,000 regional, national and international brands and retailers. With millions of users and more than 300,000 sellers, Snapdeal is the online shopping site for Internet users across the country, delivering to 6000+ cities and towns in India

 

 

 

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